Shipping Protection

As soon as your order has been shipped, you’ll receive a Track & Trace code via email. You can use this code to follow your shipment on our Track Your Order page.

If you haven’t received the email, please check your spam or junk folder. Still nothing? Feel free to contact us at info@twilightandco.com — we’re happy to help!

Yes, all our products come with a 30-day warranty. If you experience any issues during this period, just reach out to us at info@twilightandco.com — we’ll make it right.

No worries — if the item doesn’t fit your space, you can always return it. We offer a full refund on returns made within 30 days after delivery. Just make sure the product is not damaged and in its original packaging.

We're sorry if that happens! Please email us with photos of the issue and we will arrange a solution right away!

We are a Belgian-based company but offer free shipping to your location!

You can find answers to many common questions on our FAQ page. Still need help? Feel free to email us at info@twilightandco.com — we’re here to assist you!